Refund policy
To request returns or exchanges, visit Evry Studio's Return Center.
At Evry, your comfort and satisfaction are our top priorities. We understand that finding the right fit when shopping online can take a little trial and error. If your underwear, shirt, or bra doesn’t fit as expected or isn’t quite right for you, we’re here to help. If you have any questions, please don't hesitate to contact us at support@evryunderwear.com.
Our Commitment
Because intimate wear is so personal, many brands uphold strict "final sale" policies. At Evry, we believe true comfort comes with peace of mind. We want you to feel confident exploring our collection, so we’ve designed a policy that gives you the flexibility to find pieces you genuinely love living in.
To help us support every customer smoothly, please initiate any return or exchange request within 14 days of receiving your order.
Free Exchanges (Finding Your Perfect Fit)
If the size isn't quite right or the cut just isn't what you imagined, you don’t have to settle. We offer a one-time free exchange for a different size or another product entirely.
To make this completely seamless, round-trip shipping is 100% on us—we cover the label to return your original item and the shipping to deliver your new choice straight to your door.
Important note: Because our complimentary exchange is provided once per order, we encourage you to pick your replacement piece with care. If you are torn between sizes or fits, please reach out to us first—our team is always happy to offer personalized guidance before you make your final selection.
After the one-time free exchange, no additional exchanges or refunds will be available. We kindly ask that you choose your exchange item and size carefully.
Returns For a Refund
If you decide not to exchange and would simply prefer to return an item for a refund, we are glad to help:
Standard Returns: Prefer a refund instead of a free exchange? Simply submit a request through our self-serve portal to get your prepaid label.
Because your order was delivered with complimentary shipping on us, we simply ask customers opting for a refund to cover the return trip home. A flat $6.93 return shipping label fee will be deducted from your final refund balance—splitting the transit this way allows us to keep complimentary delivery and flexible trial policies accessible for our entire community.
Defects or Quality Issues: If an item arrives with any defect or quality issue, that is completely on us. Upon receiving the returned product, we will provide a full 100% refund or replacement with zero fees deducted.
Keeping Things Fair
Every request is handled with care by our team. If you ever have a question or an unusual situation, please reach out so we can work together on a good solution. To keep this program sustainable and fair for our entire community, Evry reserves the right to review or decline returns and exchanges in instances of excessive requests or suspected misuse of the policy.
(Customers have 14 days from the date of receiving their order to initiate a return or exchange request. Unfortunately, we are unable to process any requests after this period.)
When Will I See My Refunds?
As soon as your return arrives at our studio, we inspect it and issue your refund immediately to your original payment method. From there, please allow 5 to 7 business days for your bank or credit card company to process the funds back to your account.
Depending on your bank or card issuer, it may take a little extra time for the balance to reflect on your end. If it’s been more than 7 business days since our confirmation note and it’s still missing, drop us a line at support@evryunderwear.com so we can check on it immediately.
If you have any questions, please don't hesitate to contact us at support@evryunderwear.com.
2026 Update: Our goal has always been to provide the friendliest, most flexible trial experience possible. However, after discovering instances of intentional misuse of our green return policy, we have made the decision to discontinue this option to protect our community and keep our complimentary services fair and sustainable for all our beloved customers.
Moving forward, all returns and exchanges require sending the original piece back to our studio.